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This store, while branded under the Ace Hardware moniker, continues to provide consistent service that has more of a "Mom & Pops" feel to it, rather than the corporate retail-type atmosphere. Unfortunately, the prices seem to reflect this, but they are fair, not great... but fair. Every now and again, you will come across some decent sale items. Also, they ALWAYS accept discount coupons, even those non-manufacturer coupons that have already expired. And customer service has never been an issue... Employees have been knowledgeable, and returning purchases is simple; the validity never comes to question. Overall... Very good. If the purchase pricing was better, my review rating would easily yield 5 stars.
If your in a jam they usually have what you need but the prices are too high. I'm not comparing them to the big box stores I realize they can't compete with their prices. They are higher than other local mom and pops.
If you want expert advice from severely knowledgable and good people this is the place to go. They have the personal service reminiscent of a General Store but the selection of a larger store.
Brought Snowblower in on 11/3 for repair. Was told that I would get a call within a week to know what's wrong and that service/fixing would take no more than 3 weeks. Never received a call from them. I made 1 call to Rob, the manager, on 11/17. He made excuse after excuse and talked over me; he kept on pointing out that I was the customer and I don't know what goes on here. I said fine, what's the bottom line. He guaranteed me that it would be done by 11/24. I received no call, again. I called on 11/25 and the repairman blasted me. He said there was no way that Rob would have guaranteed my blower to be fixed by 11/24, when there is 125 snowblowers in for service. I asked to be transferred to Rob. Rob made more excuses and said that he has 2 repairmen and that one was taken to the emergency room on Monday and almost died. I guess that was my repairman? He said it would be ready in another week. I told him I'll come and pick it up today and take it to Niemeyers. Fisher's Ace, Rob and the repairmen are completely dishonest. Had they told me up front that it would take more than a month to fix, I would have taken it to Niemeyers. Instead they now have lost a customer for good. I find it funny that they complain about Home Depot and Lowes putting them out of business, when they can't handle the business that we bring them. I tried to support a small local business but was given dishonesty in return. Actually, it turns out to be a benefit. Fisher's Ace was charging $80 for diagnostic work. Niemeyer's charges $40 and guarantees 1 week turnaround, plus time for parts shipment if needed and not on location.
If you're ONLY consideration is price then a bigbox store will make you happy.
Not many hardware stores around anymore. This is a good one. You get what you pay for.
Romelle Peel, if you liked it so much why only three stars?
John, their Saturday helper, on the High School robotics team, gave me great insight for a DIY project. I tipped him $10 and I hope I have the chance to do it again.
Fisher S Ace Hardware is a US Hardware Store based in Upper Darby, Pennsylvania. Fisher S Ace Hardware is located at 5030 State Rd, Drexel Hill, PA 19026, USA.
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